Appointments

Routine Appointments

These may be made by telephone (0141 211 9045) or by calling at the surgery. Routine appointments may be made well in advance, which will enable us to offer you an appointment at a time more suitable to your requirements.

On-the-Day Appointments

These are available on the day and should be booked as early as possible. The times of these appointments are set in advance - it is not always possible to provide times requested by patients.

If You Cannot Keep an Appointment

Please inform us as soon as possible as this enables another patient to be seen. Failure to keep three appointments will result in a warning letter being sent to you - failing to keep a further appointment following this letter may result in your name being removed from the practice list.

Late Arrival

Anyone arriving after their appointment time no longer has an appointment, as the doctor/nurse has other patients booked. You will be required to make a new appointment.

NHS 24

Medical advice can be obtained, 24 hours a day, seven days a week from NHS 24.

New Telephone No: 111

Web address: www.nhs24.com

Minor Illness Service

Many local pharmacies can now provide treatment for many minor conditions without a doctor's prescription. If you experience a minor illness, check with the pharmacist - if they are unable to help they will advise you to see a doctor.

Home Visits

Please telephone before 10.00am if you require a home visit that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to requests. You may be telephoned by a doctor or nurse as it may be that your problem could be dealt with by telephone, or a nurse could be sent, or hospital admission arranged.

Several patients can be seen at the surgery in the time that it takes to do a home visit therefore home visits are only available for patients who are housebound because of illness or disability.